SalesDrive’s In-Field Reconnaissance service deploys many trained, experienced mystery shoppers to unearth your customers’ experience at the point of purchase - nationwide. We custom-engineer recce missions to suit the product and the environment, and deliver objective, qualitative insight into where you need to improve the customer’s experience thereby improving sales.
It costs 10 times more to get a new customer than to keep an existing one.
Poor retail experiences costs you customers. Encourage good practice in service provision and delivery.
Some outcomes of consistent retail reconnaissance
- Continuous service improvement
- Improves customer retention
- Improved rate of sales momentum
- More confidence in your promotional strategies
- Better cause-and-effect relationship between your activities and your results
- Determine why you may be losing business or achieving poor satisfaction
- Highlight where a service excels or fails (strengths and weaknesses)
- Identifies training and development needs as well as sales opportunities
- Show customers and the community that you’re truly interested in the way they feel about your service
Learn more about what SalesDrive can do to accelerate change in your salesforce.
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