How does Mystery Shopping Work?

Every business is different. That's why we focus on flexibility and creativity when we design and implement mystery shopping programmes.

Sales team training

Working with us usually looks something like this:


First, we'll connect you with one of our Client Services Managers. She'll get to know your business and work with you on a custom mystery shopping plan. We call this The Roadmap, because it targets locations, times, and activities for our team of mystery shoppers.


SalesDrive schedulers work with our certified shoppers to make sure they perform the specific tasks you are interested in, like returning merchandise, opening a credit card, or simply finding a parking spot- all within the project's established timeline.


After visiting your store, calling your customer service line, or using your website, our undercover shoppers complete the questionnaire we created specifically for your project. Answers are never multiple choice or arbitrary ratings, instead we gather highly detailed, story-like comments.


We compile and analyze all of the completed evaluations and present you with an honest, in-depth look at your business through the eyes of your customers. Every evaluation is checked with our 28 step integrity validation, which means you get real, meaningful data.


Your business takes what you've learned from the real experiences of our behind-the-scenes customers and applies it to your policies, procedures, and goals. Your new knowledge of problem areas will help you create noticeable changes that make your customers even happier.


We don't stop there. We know that taking your business from good to great means creating a culture of constant improvement. After the Roadmap is complete, we create a schedule of ongoing evaluations that will help fine-tune your brand experience and take your business to the next level.

Learn more about what SalesDrive can do to accelerate change in your salesforce.

Click Here to contact SalesDrive Today!


I've known Andrew Egan for about 16 years. During that time he has built up an impressive track record consulting and training in a number of fields, adding real value to the companies he is called in to assist. It is not unusual for attendees of his training, or recipients of his consulting to call him up months later to thank him for helping them improve their results dramatically. Andrew builds rapport with people easily, is a great motivational facilitator with insight into strategy and effective management. If your employees or your company could be achieving more- you need to be speaking to Andrew Egan.

— Michelle Phipson

SalesDrive specializes in world-class sales training, delivering workshops around the country to provide sales organizations with the selling skills and tools necessary to win in a highly competitive marketplace.

Contact Information

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  • 083 680 2856
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